Privacy policy

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. As described in US privacy law and information security, PII can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your PII.

What personal information do we collect from the people who visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, birthday, or other details to help you with your experience. We may also collect information such as:

  • Page and product views

  • Items added to or removed from cart

  • Search terms entered

  • Initiated checkout

  • Purchases

  • Payment method (excluding full payment details)

  • Customer Click ID and Agent ID

When do we collect information?

We collect information from you when you:

  • Register on our site

  • Place an order

  • Subscribe to a newsletter

  • Respond to a survey

  • Fill out a form

  • Interact with ads

  • Browse the site

How do we use your information?

We may use the information we collect in the following ways:

  • To personalize your experience

  • To improve our website and customer service

  • To process transactions quickly and securely

  • To administer contests, promotions, and surveys

  • To follow up after inquiries via live chat, email, or phone

  • To serve relevant advertisements and content

How do we protect your information?

We use regular Malware Scanning and store personal information in secured networks. Access is restricted to authorized individuals who are required to keep the information confidential.

Transactions are processed through third-party providers; sensitive payment data is not stored on our servers.

Do we use 'cookies'?

Yes. Cookies help us remember your preferences, track shopping cart items, and compile data about site interactions for better experiences. We use both first-party and third-party cookies, including those from Facebook (Meta) and Google.

You may disable cookies through your browser settings. Disabling cookies may impact some site functionality.

How We Use Meta (Facebook) Business Tools

We use Meta Business Tools—including Facebook Pixel and Conversions API—to understand how users interact with our website and improve the relevance of the ads you see on Facebook, Instagram, and other Meta platforms. These tools may collect or receive information such as:

  • Page and product views

  • Cart activity (add/remove)

  • Search terms

  • Checkout events

  • Purchases

  • Customer Click ID, Agent ID

  • Customer name, email, phone number, and address

This data may be shared with Meta and used in accordance with Meta’s Data Policy (https://www.facebook.com/policy.php). You can manage your advertising preferences through your Facebook settings or visit Meta’s Business Help Center (https://www.facebook.com/business/help/363303621411154?id=818859032317965).

We do not sell your personal data. Data is shared only with trusted third parties for legitimate business and advertising purposes.

Third-party disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties without advance notice, except with trusted partners who assist in operating our website, conducting business, or servicing you—and only if they agree to keep the information confidential. We may also release information to comply with legal obligations, enforce site policies, or protect rights and safety.

Non-personally identifiable data may be shared for marketing or advertising purposes.

Third-party links

We do not include or offer third-party products or services on our website.

Google Advertising

We use Google AdSense and related tools to deliver ads and compile site interaction data. Google's use of the DART cookie allows it to serve ads based on past website visits.

We have implemented:

  • Google AdSense Remarketing

  • Google Display Network Impression Reporting

  • Demographics and Interests Reporting

  • DoubleClick Integration

To manage Google ads preferences, visit Google Ad Settings (https://adssettings.google.com/). To opt out, you may use Google Analytics Opt Out Browser Add-on (https://tools.google.com/dlpage/gaoptout/).

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users can visit our site anonymously.

  • Our privacy policy is linked on our homepage or first significant page.

  • The link includes the word "Privacy."

  • Users will be notified of changes on our Privacy Policy page.

  • Users can update their info by logging into their account.

We honor Do Not Track signals and do not engage in tracking when DNT is enabled in your browser.

We allow third-party behavioral tracking through platforms like Google and Facebook.

Children's Online Privacy Protection Act (COPPA)

We do not knowingly market to children under age 13.

Fair Information Practices

In the event of a data breach, we will notify affected users via email within 7 business days.

We honor the Individual Redress Principle: individuals have the right to pursue legal action against non-compliant data handlers.

CAN-SPAM Compliance

We collect your email address and phone number to:

  • Respond to inquiries

  • Process orders and provide updates

  • Send additional product/service information

  • Send marketing messages with consent

     

     

SMS Messaging

If you provide your mobile phone number and opt in to receive text messages, we may send you order updates, promotional offers, and marketing messages. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us through the information provided on our website.

Mobile information, including phone numbers, SMS consent, and opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers necessary to deliver text messages and operate our business.

To comply with CAN-SPAM:

  • We do not use false/misleading subject lines

  • We identify advertisements

  • We include our business address

  • We honor opt-outs promptly

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails. To stop receiving text messages, reply STOP to any text message. We will promptly honor all opt-out requests.

Contacting Us

If you have any questions about this Privacy Policy, please visit our contact us page or reach out using the contact information provided on our website.